Refunds will only be provided in accordance with our obligations under Australian Consumer Law. We are not required to provide a refund if you change your mind about the course that you chose to enrol into.
However, while course fees are non-refundable, students may have extenuating circumstances that prevent them from undertaking their course. Where evidence can be successfully provided to support the student’s circumstances, course fees may be refunded or partially refunded as per the following:
• A full refund is permitted if the enrolment is cancelled prior to the commencement of the course and there has been no access to the course or its resources.
• A 50% refund is permitted if the enrolment is cancelled within 7 days of the course commencement date.
• No refund will be provided after 7 days of the course commencement date. (Commencement is deemed to have started as soon as a lesson has been accessed).
• No refund will be provided where videos have been watched or Course Materials have been downloaded. (Each students activities and progress is fully logged by our system).