If you don’t want to provide personal information to us, then you don’t have to, however this may affect your use of this website.
1. TYPES OF PERSONAL INFORMATION WE COLLECT
The types of personal information we collect may include:
• identity data (including your name and username or similar identifier);
• contact data (including your contact details such as your billing and delivery address, email address and telephone number);
• transaction data (including details about payments to and from you and other details of products you have purchased from us);
• technical data (including your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website);
• profile data (including your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses);
• usage data (including information about how you use our website, products and services); and
• marketing and communications data (including your preferences in receiving marketing from us and our third parties and your communication preferences).
If you’re a customer and would like to deal with us anonymously or use a pseudonym, feel free to do so.
2. HOW WE COLLECT PERSONAL INFORMATION
We collect this information from you when you make an enquiry with us (for example, by email), purchase a product from us, sign up for a service via our website or submit a contact enquiry on our website, etc.
We are committed to using lawful and fair means to collect personal information and collecting it from others only when it is unreasonable or impracticable to obtain certain information from you directly. We collect personal information about you from:
• Searches and enquiries
• Your use of our website
We will destroy or de-identify information where we form the opinion that the information has been provided to us unlawfully or unfairly.
3. WHY WE COLLECT, HOLD, USE AND DISCLOSE PERSONAL INFORMATION
We collect, hold, use and disclose your personal information as is reasonably necessary for us to perform our core functions and activities, including for the following purposes:
• to contact and communicate with you
• to provide goods and/or services to you
• to maintain a database of customers, subscribers or similar
• to market to you and others, including remarketing (this may involve the use of a Facebook pixel or similar technology to allow us to display our advertising to you elsewhere on the internet, for example, on Google or Facebook)
• for internal record keeping
• for statistical purposes
• as required by law
We will not use or disclose personal information for the purpose of direct marketing unless you have consented to the use or disclosure of the information for that purpose.
Please note that we will not disclose your personal information for any purpose other than the purpose for which it was collected without your consent, unless we are required to do so by law.
5. LINKS TO OTHER SITES
6. HOW YOU CAN ACCESS AND CORRECT YOUR PERSONAL INFORMATION
Access: You can request details of personal information that we hold about you. We will respond to any request to access information within a reasonable time.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details set out below. We rely in part on you advising us when your personal information changes. We will endeavour to promptly correct any information found to be inaccurate, incomplete or out of date and to notify you of the correction, unless it is impracticable or unlawful to do so.
Deletion: If you want us to delete personal information we hold about you or to not collect information from you for a specific purpose, such as targeted advertising, please contact us using the details set out below. Please note that if we agree to delete your information, because of backups and records of deletions, it may be impossible to completely delete your information without retaining some residual information. We will functionally delete the information and we will not sell, transfer, or use personal information relating to you in any way moving forward.
We will respond to any request to access, correct or delete information within a reasonable time.
7. HOW WE MAINTAIN THE SECURITY OF YOUR INFORMATION
We are committed to ensuring that the personal information we hold is secure and protected from misuse, interference, loss and unauthorised access, modification or disclosure. We undertake the following precautions to protect personal information we hold:
• our website contains pages encrypted with SSL (Secure Sockets Layer) to ensure the safety of any data that is submitted through use of this website
• we limit access to personal information to a “need-to-know” basis
• we protect devices we use to collect, hold, use and disclose personal information with industry-standard anti-virus software
• our devices are protected by password and are stored in secure premises
• data is securely stored on cloud servers
• our email data is encrypted
• all hard copies of personal information are kept in secure storage with access by authorised personnel only
• all conversations involving the discussion of personal information take place in private, where conversations are unable to be overheard by unauthorised personnel
• if we no longer need personal information, we take reasonable steps to delete or de-identify the information
While we take commercially reasonable measures to maintain a secure website and business, electronic communications and databases are subject to errors, tampering and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to you for any such occurrences. If a data breach occurs involving your personal information and the breach is likely to cause harm to you, we will notify you as soon as possible after the occurrence in accordance with our obligations under the Privacy Act and related legislation.
8. DO YOU LIVE IN THE EU?
The Hypnotherapy Learning Hub is committed to looking after our customers in the EU and we make every effort to comply with the GDPR.
9. WHAT IS PERSONAL DATA?
Any information relating to you.
10. WHAT IS PROCESSING?
Any operation on personal data like recording, structuring, storing etc.
11. WHO IS A CONTROLLER?
The person or body who determines how and why personal data is processed. In this case that’s us – The Hypnotherapy Learning Hub.
12. OUR COMMITMENT
The personal data we collect is:
a. processed lawfully, fairly and transparently;
b. collected for the specified, explicit and legitimate purposes including creating our mailing list, direct marketing, taking payment and getting your goodies to you;
c. adequate, relevant and limited to what is necessary for our purposes;
d. accurate, and where necessary, kept up to date (we will take every reasonable step to ensure that inaccurate personal data is erased or rectified without delay);
e. not stored than for longer than is necessary; and
f. processed in a manner that ensures appropriate security of the personal data.
13. YOUR CONSENT
The Hypnotherapy Learning Hub requests your consent to the processing of your personal data for the purpose of creating our mailing list, marketing, taking payment and distribution/deliveries.
You give us consent to process your personal data. You can withdraw that consent at any time by sending an email to email@example.com. If you ask us to, we will stop using your personal data as soon as possible.
14. HOW THE HYPNOTHERAPY LEARNING HUB WILL WORK WITH YOUR PERSONAL DATA
To help you to understand how we will work with your personal data we set out some key information below. As always if you have any questions just ask – we are here to help!
Who is the controller of the data? Real Hypnosis Training Pty Ltd
Privacy contact: Privacy Administrator
What are the purposes for processing the personal data? Creating our mailing list, direct marketing, taking payment and providing online courses!
Who receives your personal data? Your data is received by us, Real Hypnosis Training Pty Ltd, and by our key suppliers including our marketing platforms like Adwords, Facebook and Instagram.
If you are located in the EEA or the United Kingdom, we will only transfer your personal data if:
the country to which the personal data will be transferred has been granted a European Commission adequacy decision; or
we have put in place appropriate safeguards in respect of the transfer, for example we have entered into EU standard contractual clauses and required additional safeguards with the recipient, or the recipient is a party to binding corporate rules approved by an EU or UK supervisory authority.
You may request more information about the safeguards that we have put in place in respect of transfers of personal data by contacting us as described in Contact Details below..
How long will your personal data will be stored? We store all order and customer information indefinitely. This is necessary for our legitimate business purposes and to fulfil the purpose for which we collected the data, for example, to make a delivery to you, to contact you for marketing purposes and to facilitate your easy and convenient use of our website and ordering system.
15. YOUR RIGHTS
You may request access to, rectification or erasure of your personal data, restriction of processing or object to processing for automated decision-making. You also have the right to data portability. We may request a reasonable fee to process a data portability request that is manifestly unfounded or excessive, based on the administrative costs of complying with the request. We will contact you promptly and inform you if we require payment of a fee. We will not be obliged to comply with the request until we have received the fee. Just contact us by phone or email if you have a request like this.
You have the right to lodge a complaint with a supervisory authority. The Hypnotherapy Learning Hub hopes that you will not have complaints but if you do please raise them with us. You also have a right to lodge a complaint with the supervisory authority in the EU Member state where you live or work.
Where we have collected data from you where you have ‘opted in’ for direct marketing purposes pursuant to an offer, the provision of your personal data is a contractual requirement for the delivery of an opt in material. Similarly, if you are arranging a delivery it is a contractual requirement to take the payment/billing details and delivery information. If you do not provide personal data, we will not be able to provide our products or services to you.
Is there automated decision making (including profiling)? Any automated decision making would only relate to decisions necessary for us to perform the services as agreed for you such as choice of delivery service provider or method. Please note that we may also utilise Adwords, Facebook and Instagram advertising services, which may also utilise automated decision making. Please refer to their privacy statement, available at https://policies.google.com/privacy , https://www.facebook.com/privacy/explanation, for more information. Please note that we are not affiliated with or sponsored by Adwords, Facebook or Instagram.
We may collect other personal data about you from other sources. All such data is obtained from government registers and is publicly available. The categories of personal data include names, addresses and contact details.
16. HOW YOU CAN MAKE A COMPLAINT ABOUT PRIVACY BREACH
17. HOW YOU CAN UNSUBSCRIBE OR OPT OUT
We like to keep our customers and website visitors up to date, so from time to time we’ll send you newsletters, invitations and updates. Not to worry: our emails will always come with an “Unsubscribe” button, so you can opt out at any time. To unsubscribe from our email database, or opt out of communications, use the “Unsubscribe” button in our communication or contact us using the details set out below.
You can also opt out of information collecting for advertising targeting by visiting www.aboutads.info/choices.
18. CHANGES TO THIS POLICY
19. CONTACT DETAILS
For any questions or notice, please contact us using these details: